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28.11.2020 11:05 (GMT +03:00)

Liden & Denz’s Russian online courses – procedures and terms of participation


Booking online group courses

Booking procedure

Bookings are made automatically by following the steps on our website and completing the payment. In case you have difficulties with the booking process, please get in touch with us at online-support@lidenz.ru and we will assist you.

After finalizing your booking, you will automatically receive a payment confirmation (if you paid by credit card) or an invoice (if you chose the bank transfer method). You will also automatically receive an email with all the necessary instructions.

Level assessment – introductory session

After finalizing a booking, it is compulsory to complete our online test and send us back the results at online-support@lidenz.ru. You also must attend our online placement/introduction session before the beginning of your course.

The dates and times of the introduction sessions are as follows:

  • Mondays at 8.35am CET
  • Wednesdays at 1pm CET
  • Fridays at 7pm CET

You will automatically receive the links to access these sessions in an email after completing your purchase.

During the placement/introduction session, please allow yourself 30 min to 1 hour for:

  • a brief oral assessment of your level performed by the head teacher
  • an evaluation of your level and suggested assignment to a group of your level
  • a chance to express your learning expectations and objectives
  • an introduction of the courses available and a chance to amend your booking to get the most of your time with us
  • a brief explanation of the method, teaching approach, schedules and class rules
  • answers to all your practical questions about bookings, attendance, extensions etc
  • who you should contact in case you have any questions, inquiries, feedback or complaints

Accessing your lessons

After completing the placement/introductory session, you will be assigned to a group, and you will be notified by email, inside of which you will find the Zoom link to access your lessons. You will also find your study group in your Dashboard in the section “Access Group Course”. Inside, you will find the Zoom link to access the lessons and other information such as the timetable and the teacher’s name.

Self-study material

After completing your booking, you will immediately get full access to our self-study materials. Your access will expire 2 weeks after the end of your Russian online course.

Cancellations

Under no circumstances will students receive a refund for their paid classes. 

 


 

Booking online individual courses

Booking procedure

You are most welcome to book a trial lesson to familiarize yourself with our system and to try one of our online classes before booking your course. Please note that you will be able to book a trial lesson only once. 

Bookings are made automatically by following the steps on our website and completing the payment. In case you have difficulties with the booking process, please get in touch with us and we will assist you.

After booking a lesson or a package of lessons, you will be able to book time slots for your lessons in our calendar

After booking your slots, please wait for our admin to confirm your booking and to assign a teacher to you. You will receive an email notification with the Zoom link to access your lesson after your booking has been confirmed.

Please note that the interval between your booking and the lesson should be at least 24 hours. Bookings made within 24-hour time will be rejected.

Scheduling individual lessons

We kindly ask you not to schedule all of your purchased lessons in stock at once, but rather to discuss the schedule with your teacher on your first lesson, as we cannot guarantee that the same teacher will be available for every time slot you choose.

Please note that our staff works from Monday to Friday from 9am to 6pm Moscow time. You can schedule lessons outside our office working hours, but please note that we won’t be able to help should you need quick assistance. If you aren’t able to attend your lesson due to a technical failure on our side outside of our working hours, we will give you the possibility to reschedule the lesson.

Level assessment

After finalizing a booking, you need to complete our online test.

Package validity of individual courses

  • 1 lesson: to be consumed within 1 week
  • 10 lessons: to be consumed within 5 weeks
  • 25 lessons: to be consumed within 10 weeks

You won’t be eligible for a refund should you not use all of your lesson before your course expiration date.

Purchasing additional lessons

Should you purchase additional lessons, access to the self-study materials will be extended accordingly. 

Cancelling lessons

Students can cancel lessons and reschedule lessons for another day and time, however it won’t be possible to reschedule lessons cancelled on the same day as they were planned for.

Self-study material

After completing your booking, you will immediately get full access to our self-study materials. Your access will expire 2 weeks after the end of your Russian online course.

 


 

General terms and conditions

Booking conditions

Beginner groups start on specific dates only, as shown on the booking page of each plan. When purchasing a group course, please make sure to choose the right course type and level, as you won’t be eligible for a refund after the payment.

In case you wanted to book a beginner group and you have accidentally purchased a non-beginner group, you should get in touch with us as soon as possible in order for us to make the necessary changes to your booking at no extra cost.

If Liden & Denz has to cancel a group course due to the lack of participants at a particular level a student will receive one-to-one tuition with 50% of booked group lessons during the same period of time. Under no circumstances will the participant receive a refund of the fee.

Please note that if you have purchased an Online Daily Crash or Light group course and – while attending our placement/introduction session on Monday morning – you are informed that no groups are available, your individual course will begin not earlier than 2 hours after the end of the session.

Your virtual classroom (zoom)

The Zoom link of your course might change from week to week, so make sure to always use the link in your dashboard to access your lessons.

Communication with Liden & Denz

Please be aware that we will not be able to answer your emails during the weekend, but we will reply as soon as possible on the next working day.

Payments

All courses need to be prepaid. You can pay either by credit card or via bank transfer. If you choose the latter option, you will receive your invoice with the payment details in your email automatically.

Lesson length

One lesson lasts 50 minutes.

Minimum age

The minimum age for group courses is 16. No minimum age is required for individual courses.

Public Holidays

No lessons are held on on the following public holidays:

JAN 1, 2, 7; FEB 23; MAR 8; MAY 1, 9; JUN 12; NOV 4.

Compensation is only provided for individual courses.